Shipping & Return

Shipping Information
We ship worldwide with care and discretion. Every order is professionally packaged to ensure your items arrive in perfect condition.

Shipping Methods & Times

Free shipping on orders over $300

Note: Delivery times are estimates and may vary depending on customs processing in your country. During peak seasons (holidays, sales events), please allow additional time.

Discreet Packaging
Your privacy is important to us. All orders are shipped in:

• Plain, unmarked boxes — no logos or branding visible
• Generic customs description — listed as “fashion accessories” or “leather goods”
• Secure packaging — items are wrapped and protected to prevent damage

Order Processing

• Orders are processed within 1-3 business days
• You will receive a tracking number via WhatsApp/email once shipped
• Track your package using the provided tracking link

Customs & Import Duties
International orders may be subject to customs duties and taxes, which are the responsibility of the buyer. These fees are determined by your country’s customs office and are not included in our shipping costs.

Tips to minimize customs issues:

• We declare packages at lower values when possible
• Contact us if you have specific customs concerns

Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Return Policy
30-Day Return Window
You may return or exchange items within 30 days of delivery if:

• The item is unused and in original condition
• All tags and packaging are intact
• You have your order confirmation

How to Return

1. Contact us first — Message us on WhatsApp or email with your order number and reason for return
2. Get approval — We’ll review your request and provide return instructions
3. Ship the item — Send the item back using a trackable shipping method
4. Receive refund/exchange — Once we receive and inspect the item, we’ll process your refund or send your exchange

Refund Information

Note: Original shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items
The following cannot be returned:

• Items marked as “Final Sale”
• Items that have been used, worn, or altered
• Items returned after 30 days

Quality Guarantee
Every Velzari product is backed by our Quality Promise:

✅ Craftsmanship Guarantee — If you receive an item with manufacturing defects (stitching issues, hardware problems, material flaws), we will replace it at no cost.
✅ Accuracy Promise — Our products are crafted to match the original designs as closely as possible. If you feel the item doesn’t match our photos and description, contact us within 7 days.
✅ Satisfaction Commitment — We stand behind our products. If you’re not happy, reach out — we’ll work with you to find a solution.

Damaged or Wrong Items
If your order arrives damaged or you received the wrong item:

1. Take photos of the item and packaging
2. Contact us within 48 hours of delivery
3. We will arrange a free replacement or full refund

Questions?

Still have questions about shipping or returns? Contact us — we’re happy to help!