Get in Touch
We’re here to help! Whether you have questions about a product, need styling advice, or want to check on your order — our team is ready to assist you.
WhatsApp (Fastest Response)
Click to Chat: Message us on WhatsApp
WhatsApp is our preferred communication channel. It’s fast, convenient, and allows us to share photos and videos of products directly with you.
Response Time: Within ￾-￾ hours during business hours
Email
Email: velzari@yahoo.com
For detailed inquiries, order documentation, or if you prefer email communication.
Response Time: Within ￾￾ hours
Business Hours
Messages received outside business hours will be answered first thing the next business day.
| Day | Hours |
|---|
| Monday – Friday | 9:00 AM – 9:00 PM (GMT+7) |
| Saturday | 10:00 AM – 6:00 PM (GMT+7) |
| Sunday | Limited availability |
Before You Contact Us
For Order Status: If you’ve already placed an order, please have your order number ready. This helps us assist you faster.
For Product Questions: Feel free to send us the product link or screenshot — we’re happy to provide additional photos, measurements, or details about any item.
For Returns/Exchanges: Please review our Shipping & Returns policy first, then contact us with your order number and reason for return.
We Value Your Feedback
Your satisfaction is our priority. If you’ve had a great experience with Velzari, we’d love to hear about it! And if something wasn’t quite right, please let us know — we’re committed to making it right.
Thank you for choosing Velzari. We look forward to helping you find your perfect piece.