FAQ’s

Frequently Asked Questions

Find answers to our most commonly asked questions below. Can’t find what you’re looking for? Contact us — we’re happy to help!

How to Order

How do I place an order?
Ordering from Velzari is simple:

1. Browse our collection and find the item you love
2. Click “Inquire on WhatsApp” on the product page
3. Chat with us — we’ll confirm availability, answer questions, and provide the price
4. Confirm your order — provide your shipping details
5. Make payment — we’ll send you a secure payment link
6. Receive tracking — once shipped, you’ll get your tracking number

We handle everything personally to ensure you get exactly what you want!

Can I see more photos before ordering?
Absolutely! We’re happy to send you additional photos and videos of any item. Just message us on WhatsApp with the product you’re interested in, and we’ll share detailed images including:

• Close-ups of stitching and hardware
• Interior shots
• Size comparisons
• Videos showing the item from all angles

Can I request a specific item not shown on the website?
Yes! If you’re looking for a specific style, color, or design that you don’t see in our collection, send us a photo and we’ll check if we can source it for you. We have access to a wide range of styles beyond what’s displayed on our website.

Payment Methods

What payment methods do you accept?
We accept several secure payment options:
Payment details will be provided during your WhatsApp conversation after you confirm your order.

Is it safe to pay?
Yes. We’ve been serving customers worldwide for years with a strong track record. We also offer:

• Detailed order confirmations
• Photo updates during processing
• Full tracking information
• Responsive customer support throughout

Many of our customers are repeat buyers who trust us with their orders.

Do I pay before or after you ship?
Payment is required before shipping. Once payment is confirmed, we process your order within 1-3 business days and provide you with tracking information.

Method Details

• Bank Transfer: Direct transfer to our business account
• Wise (TransferWise): Low-fee international transfers
• Western Union: Available for international customers
• Cryptocurrency: Bitcoin, USDT, Ethereum accepted
• PayPal: Available for select orders (contact us)

Quality Questions

What quality are your products?
We specialize in premium quality pieces that are crafted to the highest standards. Our products feature:

• Genuine leather — real leather that develops a beautiful patina over time
• Accurate hardware — correct weight, color, and engravings
• Precise stitching — matching stitch count and thread color
• Correct dimensions — accurate sizing to match originals
• Quality packaging — dust bags and boxes included

We offer different quality tiers for some items. Ask us about “￾:￾ mirror quality” for the most accurate pieces.

How close are your products to the originals?
Our premium pieces are crafted to be virtually indistinguishable from the originals. We focus on:

• Exact materials and textures
• Correct logo placement and fonts
• Accurate interior lining and pockets
• Proper weight and feel

We’re confident in our quality — that’s why we offer our Quality Guarantee.

Do you provide photos of the actual item I’ll receive?
Yes! Before shipping, we can send you photos of your actual item (not stock photos) so you can approve it. Just request this when placing your order.

How long will the bag last?
With proper care, our bags last for years. We use genuine leather and quality hardware that ages beautifully. We recommend:

• Storing in the included dust bag
• Avoiding prolonged exposure to direct sunlight
• Cleaning with appropriate leather care products

Shipping & Tracking

How long does shipping take?

Shipping times vary by destination:

How do I track my order?
Once your order ships, we’ll send you:

• A tracking number
• A link to track your package
• Updates via WhatsApp

You can check your package status anytime using the tracking link provided.

Is shipping discreet?
Yes, completely. Your order will arrive in:

• Plain, unmarked packaging
• No brand names or logos visible
• Generic customs description

Your privacy is our priority.

What if my package is stuck in customs?
Customs delays occasionally happen. If your package is held:

1. Contact us immediately
2. We’ll advise on next steps
3. In rare cases where packages are seized, we offer partial refunds or reshipping options

We take steps to minimize customs issues, including appropriate value declarations.

Returns & Issues

What if I’m not satisfied with my order?
We want you to be happy! If something isn’t right:

1. Contact us within 30 days of delivery
2. Share photos of the issue
3. We’ll offer a solution — exchange, store credit, or refund

See our full Shipping & Returns policy for details.

What if my item arrives damaged?
Contact us within 48 hours with photos of the damage. We’ll arrange a free replacement or full refund — no questions asked.

Still Have Questions?

We’re here to help! Reach out anytime:

WhatsApp: Click to Chat
Email: support@velzari.com

Response time: Within 1–2 hours during business hours